Fifty milliseconds. That’s all the time it takes for someone to establish an opinion about your website, and that opinion will go on to inform that person’s impression of your brand. It’ll also affect that potential customer’s every subsequent action—or inaction, at that. So how do you make an emotional connection with consumers?
That’s why dynamic design is so important to a website. People make an almost instantaneous assessment of a brand upon their initial interactions with the site. They decide then and there whether it’s worth the time to make any sort of investment. If the visual and content elements don’t align with expectations, the visitor won’t likely stick around — or return. This is where an emotional connection with consumers comes into play.
For a website to connect with a target audience, even at a base level, its visuals must match that of the industry. Let’s say you work in construction: Your website should have correlating imagery to reassure prospects that they’ve arrived at the right place.
As far as content goes, the language should be common to that of your prospects. Sure, it may get a bit jargony at times, but you really want to speak in the vernacular of your target audience. You also want to use terms or phrases that make an emotional connection with consumers and capture attention, especially when it comes to headings and subheadings.
Besides all that, you’ll want to speak to their pain. Feel free to pose the problem and then explain — in a roundabout way, of course — how your products or services are the perfect solution. It’s all showing that you understand where they’re coming from: You get it, and that’s why you’re the best option.
LS Retail has the perfect balance between visual and content elements on its site. You know right away what services it provides — and for what industries. The messaging speaks to the pain of its potential customers, and it tells readers what to expect in its services: one software solution for commercial businesses.
Of course, getting it right isn’t particularly easy. It can be difficult to find the balance necessary to make an emotional connection with consumers, capture attention and encourage a purchase or other call to action. The following are often the best options to start:
Connecting with consumers isn’t a one-and-done endeavor. If you can engage with people via your website, you still must maintain those connections with each subsequent interaction. It’s like any other relationship in your life: It takes time and effort to make it really work.
Plenty of brands are masters of website engagement. What websites resonate with you?